Technology & Innovation
★ Editorial Pick
Vol.
1, No.
2 (
2024)
Impact of Artificial Intelligence in the Malawi Civil Service
Ada Ngwazi, Research Clinic Malawi
Abstract
This paper investigates the adoption and impact of artificial intelligence technologies within the Malawi civil service. It assesses current AI applications in public administration, identifies institutional readiness gaps, and evaluates effects on service delivery efficiency. The study draws on interviews with senior civil servants and a review of digital transformation initiatives, concluding with a roadmap for responsible AI integration in Malawi's public sector.
Keywords:
artificial intelligence
civil service
public administration
digital transformation
Malawi